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In 2019, the Enterprisers Project made a number of end-of-year predictions: One of them was that remote work would increase in 2020. It did, though none of us wanted or imagined a pandemic prompting the near-overnight remote shift. I haven’t been in the office since March, even though I love my office.

Like many of us, I’ve been scrambling to adapt to my own changed circumstances while providing guidance to my team. Here’s what I’ve learned during the past year.

1. Digital process is important

The rise of remote working has wiped non-digital processes out of the workplace and accelerated digital transformation.

We already knew digital was important, but we didn’t realize quite how fundamental it was until the alternatives vanished. The rise of remote working has wiped non-digital processes out of the workplace and accelerated digital transformation. Things may return to normal in 2021, but digital isn’t going away.

To emerge stronger, continue to invest in digitizing processes, and once that’s done, switch to automating them entirely. Some of my team had a ten-week wait to get access to client’s systems – on a ten week project. The business impact of this kind of overhead can be calamitous.

[ How can automation free up more staff time for innovation? Get the free eBook: Managing IT with Automation. ] 

2. Tools matter more than you think

Tools have a major impact on employee morale; people are more likely to quit if their employer is a tech laggard. What’s different now is that remote working needs different
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